· Maths and English to Level 2 required, if not already achieved. The Level 2 maths and English to Level 2 – test to be taken – please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take test.
· Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
· Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion.
Strong progression for the right candidate