Business Administrator


Birtley Medical Group are looking to take on a Business Admin Apprentice to work within their team and take on day to day duties that will be required on a daily basis. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Birtley Medical Group

Birtley, DH32QT


Per Week

37.50 Hours

Per Week

Role and Responsibilities

  • Dealing with patient enquiries over phone and face to face
  • Booking appointments on a computerised system
  • Post room duties
  • Providing clerical assistance to practice staff as required including filing, photocopying, scanning and word/data processing
  • Undertake a variety of administrative duties
  • Dealing with confidential documents and patient notes
  • Dealing with doctor's requests over the phone and in person
  • Action tasks sent by clinicians via the clinical systems
  • Ensure accurate data recording
  • Oversee and supervise the waiting area and ensure any delays to patient appointment times are explained
  • Enter patient information onto the computer as required

Apply Now

Required Skills

  • Excellent communication skills
  • Must be computer literate
  • Basic numeracy and literacy skills
  • Attention to detail
  • Ability to multi-task

Required Qualifications

Maths, English and ICT, GCSE Grade 4-9 or equivalent.


  • Maths and English to Level 2 required, if not already achieved
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.
  • Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.


The Practice has a history of retaining apprentices.