Business Administrator


Brilliant opportunity available for an apprentice that wants to succeed in Business Administration Level 3 within a medical practice. This surgery is a small surgery located in the community of Castletown Sunderland.

Castletown Medical Centre

Sunderland, SR53EX


Per Week

37.50 Hours

Per Week

Role and Responsibilities

  • Respond to routine correspondence and enquiries from a range of clients
  • Front of house reception duties
  • Meeting and greeting patients
  • Archiving and management of patient records and files
  • Publication and coordination of patient correspondence
  • Management of appointments
  • Fielding repeat prescription enquiries via telephone and online
  • Assistance with practice manager as and when required
  • Utilisation of clinical and practice software
  • Ordering stationary as and when required
  • Answering telephones and dealing with customer enquiries with an excellent telephone manner
  • Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
  • Dealing with clients face to face and over the phone to manage cases and communicating information correctly
  • Data entry using computerised systems
  • General office duties (office supplies management, faxing, filing, scanning, photocopying etc.)
  • Referrals to other departments
  • Other roles and responsibilities where appropriate

Apply Now

Required Skills

  • Confidentiality is key
  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

Required Qualifications

  • GCSE in maths and English at grade 4-9/A*-C or equivalent


Level 3 Business Administrator Apprenticeship Standard:

  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project


  • Very good opportunity to develop and grow within the organisation with a good career route
  • The employer has a clear plan for developing this role for the right candidate