Customer Service Specialist Apprenticeship Standard Level 3

The Customer Service Specialist apprenticeship will take approx. 15 to 18 months to complete in the work place, where you will gain transferrable skills, knowledge and behaviours where you may be working independently or as part of a team.

What is the Programme Content?

A blend of: • Taught workshops • Tutorials • Self-directed learning and application in an customer environment

Who is it for?

Those employed or who would like to be employed in an customer service environment.

What prior experience and knowledge do I need?

Prior experience is not required. Apprentices without level one or equivalent English and maths will need to achieve this before end point assessment.

What materials or equipment do I need to provide?

None

What materials or equipment do we provide to you?

None

How will I be assessed?

Ongoing programme progression will be reviewed with the employer. End Point assessment will include: • Knowledge test • Portfolio based interview • Presentation of work-based project

Is the programme accredited?

The programme is a nationally recognised certificate.

What can I do next?

Progress your career within the business sector.

Enquire About This Course

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