Customer Service Specialist Apprenticeship Standard Level 3

Brilliant customer service can mean the difference between a good business and a great one. Customers are much more likely to return and prefer on businesses that show they really value them.

With our Customer Service Specialist Apprenticeship you’ll learn how to deliver a high quality service. From communication skills to complaints handling, this is a comprehensive work-based apprenticeship.

Courses Available

Since this is a work-based programme, you’ll need to develop your knowledge of the business you work in. It takes place over 15-18 months. We’ll review your progress with your employer. Your assessment includes a showcase portfolio, practical observation and a professional discussion.



This is a nationally recognised apprenticeship certificate.