Trade Supplier
Overview
A great opportunity to develop and progress within a brilliant company .
Dixons of Westerhope
Newcastle, NE51LX
£187.59
Per Week
39.00 Hours
Per Week
Role and Responsibilities
Dealing with customer sales at the trade counter and by telephone and email. They will support the day to day activities relating to incoming deliveries, stock control and despatch.
They will process customer orders and take delivery of goods and basic administration relating to these functions.
A key element of the role will be technical knowledge of the products and services offered together with bespoke systems and equipment used in the business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.
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Required Skills
ICT skills and knowledge
Required Qualifications
Maths, English and ICT, GCSE Grade 4-9 or equivalent
Training
· Maths and English to Level 2 required, if not already achieved
· Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.
· Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.
Prospects
Permanent role following successful completion of the 1 year apprenticeship