Business Administrator


To ensure the Doctors are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

Ellison View Surgery

Hebburn, NE312SP


Per Week

30.00 Hours

Per Week

Role and Responsibilities

  • Reception desk duties, to include reception of patients, dealing with queries and prescription requests in person by telephone, emails & patient acces
  • Making of appointments by telephone and at front reception, using computerised system
  • Pulling and re-filing of surgery notes where required.
  • Letter scanning and filing, Checking for tasks from the GPs on the computer
  • Actioning eConsult requests
  • Data entry of patient information onto computer as required, including any personal patient contacts, passing messages etc.
  • Creation of new patient record, where necessary, and conversion of the Lloyd George envelope information into A4 format.
  • Photocopying of notes as required for Solicitors etc.
  • 2 week wait referrals & other secretarial tasks
  • Dealing with Medical Reports/Solicitor requests for information and assist with Solicitors requests for notes, when required.
  • Use of all office equipment, eg computer, fax, photocopier, shredder etc.
  • General Practitioners and Nurses – dealing with their queries, tasks, liaison between patient and GP
  • Practice Management – attending staff meetings, following instructions and policies, dealing with tasks given
  • Other team members – sharing duties, dealing with tasks delegated, covering for absence
  • Members of wider team – taking and passing on messages, liaison between them and GPs
  • Patients – dealing face to face, making appointments, answering queries, resolving problems, liaison with GP on their behalf
  • Outside agencies – dealing with their queries, taking and passing on messages

Apply Now

Required Skills

General computer skills

Helpful, friendly, and effective telephone and face to face manner

Competence in written and spoken English

Competent in the use of office equipment e.g. computer keyboard, photocopier, scanner

And other applications

Ability to work under pressure

Knowledge of EMIS clinical system would be an advantage

Medical Terminology would be advantageous

Required Qualifications

Maths, English and ICT grade 4-9 or equivalent


  • Level 3 Business Administration Apprenticeship.
  • Maths & English level 2 if not already achieved.
  • Appts with apprentice, employer & provider, observations of workplace as well as gathering evidence.
  • Undertake self-assessment in last month of apprenticeship. The self-assessment must be submitted to the end point assessor as a source of evidence to prepare for End Point Assessment which will include a showcase portfolio; a project, employer reference & interview about the portfolio and project.
  • The post holder will receive an initial induction, ongoing job training supported by the practice procedures/protocols. The post holder will be required to attend mandatory training such as Fire Safety Training/ CPR/Child Protection plus any other training necessary for the performance of the job role.


Future progression and prospects to be confirmed with the surgery.

4 weeks + bank holidays