- Maths and English to Level 2 required, if not already achieved.
- Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.
- Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.
- Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project.
As an apprenticeship, you will gain a vast amount of knowledge and experience. Upon your successful completion of the apprenticeship, you will be an experienced multi skilled receptionist. You will also gain vital knowledge and skills which will be a very important stepping-stone to future roles within the NHS and other sectors.