Customer Service Practitioner

Overview

End Clothing Ltd are looking to take on a Customer Service Level 2 Apprentice to cover admin support and other tasks and opportunities. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

End Clothing Ltd

North Shields, NE270QG

£281.20

Per Week

40.00 Hours

Per Week

Role and Responsibilities

Duties will include:

  • Working positively and collaboratively as part of a team within Customer Service and across the wider business
  • Be the voice of END, connecting with our customers through phones (20% of our contacts), email (40% of our contacts) and live chat (40% of our contacts) and be dedicated to ensuring every END. customer’s experience is a great one
  • Take ownership for each of your queries, working efficiently, keeping it accurate and offering solutions
  • Committed to meeting individual and department KPIs, always striving for excellence
  • Adaptable to working in a fast-paced environment and ready to take on the next challenge
  • Communicating to colleagues throughout the business and our external partners, maintaining exceptional standards throughout

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Required Skills

  • Effective time management skills, discretion and confidentiality
  • Excellent communicator, in both a written and verbal capacity
  • You’ll be a positive, team player with a can-do attitude, driven by success and motivated by challenges
  • Pro-active in developing effective relationships with END. customers, ensuring every customer experience is a great one


Required Qualifications

  • Grade 4/C and above / equivalent in maths and English.

Training

  • English and maths to Level 2 required, if not already achieved
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project


Prospects

  • Permanent role and chances to develop.