Business Administrator


To be responsible for undertaking a wide range of administrative duties. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the practice.

Garden Park Surgery

Wallsend , NE280PP


Per Week

37.50 Hours

Per Week

Role and Responsibilities

  • Ensure an effective and efficient administration service is provided to patients and any other visitors to the practice
  • To provide general secretarial support to the practice Secretary
  • Action tasks set by clinicians via the clinical systems and email
  • Ensure accurate data recording
  • Manage the appointment system as per Practice policy
  • Deal with all general patient enquiries, explain procedures and make new and follow-up appointments
  • use judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen as per Practice policy for urgent appointments
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery via the computer system
  • Oversee and supervise the waiting area and ensure that any delays to patient appointment times are explained
  • Collate notes as per Practice policy
  • Action all personal tasks or appropriate group tasks in a timely manner
  • Enter requests for home visits screen, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required

Patient computerised notes and correspondence:

  • Ensure appropriate information and or contacts are noted on patient records
  • Ensure correspondence, reports, results etc are scanned and appropriately filed promptly and in the correct records
  • Where appropriate code information contained within correspondence


  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, all windows are shut, internal lights are off and the alarm activated
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the Practice Manager or Admin Supervisor

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Required Skills

  • Communicate effectively with other team members
  • Effectively manage own time, workload and resources
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Required Qualifications

  • Maths, English and ICT, GCSE Grade 4-9 or equivalent


  • Maths and English to Level 2 required, if not already achieved
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation
  • This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project


A great start in a medical practice to develop a career.