Customer Service Practitioner


Excellent opportunity to become a customer services apprentice for the construction team at Gateshead Council.

Gateshead Council

Gateshead, NE81HH


Per Week

37.00 Hours

Per Week

Role and Responsibilities

· Should be able to take instruction and work in a safe manner

· Communicate with members of the public and customers

· Working as part of a team, working efficiently to achieve high standards

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Required Skills

Good ICT skills

Good telephone manner

Ability to work under pressure

Able to work as part of a team and on their own

Required Qualifications

Maths, English and ICT, GCSE Grade 4-9 or equivalent


· Maths and English to Level 2 required, if not already achieved

· Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.

· Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.


strong progression for the right candidate