Business Administrator


Inxpress, one of our region’s leading couriers and logistics consultants are delighted to be able to offer the right candidate an administration apprentice to join their dedicated team in Gateshead (near Metro Centre).


Gateshead, NE119SY


Per Week

37.50 Hours

Per Week

Role and Responsibilities

Daily Operational (some shared with managers):

  • Telephone answering and management of queries with our customers: professional, friendly, helpful
  • Telephone liaison with all the Courier Customer Services, chase up missed collections, late or delayed packages with the couriers, communicate this to customers
  • Co-ordinate, manage and despatch for pick and pack customers
  • Receive and co-ordinate customer (email) messages with issues or opportunities, react accordingly, especially off-system freight bookings
  • Record all freight bookings on master spreadsheet, invoice on to customer on XMS (accurate pricing and address details)
  • Ongoing monitoring of XMS, including tracking packages for new or tricky customers
  • Co-ordinate new customer packs and interface so that service ethos is established from day one
  • Ongoing support to Paul and Peter, especially when in meetings or managing multiple issues, including customer interaction in terms of message and issues management
  • Set up and monitoring of daily courier notifications
  • (Manage occasional Luggage Point returns (mainly UPS), record on spreadsheet, liaise with Peter Johnson, send out again on appropriate Webship (LUGGAGE POINT SPREADSHEET)
  • Assist and chase up Claims across the Carrier base, liaising with carriers and customers
  • Telesales and face to face Business development

Bi-Monthly / Monthly Operation:

  • Debtor management Chase aged debtors: educate and cajole so that they pay on time
  • Check off consignments against quote in 2 weekly billing cycle, especially when PdeW away
  • Ensure freight and pick and pack invoiced onwards to customers
  • Manage and record the claims process as above
  • Recording of weekly InXp invoices
  • Recording of telesales leads and follow-up
  • Diary co-ordination and management across all staff
  • Aged debtor reconciliation
  • Identify potential new business opportunities, eg. EBay traders

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Required Skills

  • Tidy, cheerful, professional, willing to learn and get involved
  • Organised: enjoys computer-based systems: InXpress XMS, Webship, excel spreadsheets
  • IT skills, being competent in Word, Excel and Outlook
  • Calm and unflappable under pressure: queries / calls tend to come in batches
  • Self-starter: there will be quiet times yet there are always things to do to add value,
  • Personality is everything
  • Team player: we work independently day to day but speak frequently to support, add value and have a laugh….!
  • Careerist not clock watcher: this business has ample opportunity to build and reward if we work together
  • Good listener with clients - a very important interface to the whingers!

Required Qualifications

Maths and English, GCSE Grade 4-9 or equivalent.


  • Maths and English to Level 2 required, if not already achieved
  • Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project


To be confirmed