Business Administrator Apprenticeship


To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, Doctors, Nurses and other members of the Practice team.

New City Medical Practice

Sunderland , SR12QB


Per Week

37.00 Hours

Per Week

Role and Responsibilities

  • Summaries medical records.
  • Deduction requests requested by Primary Care Services England.
  • Prepare records via IGPR Application Software.
  • Ensure all requests for photocopying are carried out in a timely manner.
  • Shred confidential information on a regular basis.
  • Monitor workflow inboxes, manage online prescriptions and e-consult request.
  • Open and distribute incoming mail daily.
  • Always observe health and safety guidelines.
  • Any other reasonable duties that may be required from time to time.
  • Scan Hospital Report and other third-party provider.
  • Re-Stock GP rooms.

  • Telephone Duties

  • Deal with All general telephone enquiries, triage and sign-post patients to appropriate service.
  • Taking requests for prescriptions order over the telephone dealing with all enquiries prepare electronic repeat prescriptions request.
  • Relaying results to patient once actioned by GP.
  • Deal with referral pathways to Recovery at Home, District Nursing Teams, MDT Coordinators, Pharmacies and Social Prescribers.
  • Home visit requests.
  • Deal with general enquiries and complaints.
  • Contacting and liaising with other third-party providers.

  • Reception Duties

  • Register new patients and temporary residents.
  • Greet and meet direct patients and visitors to sigh post them to appropriate Health Care Professional or staff members.
  • Making appointments.
  • Handing out prescriptions and fit notes.
  • Ensure outstanding queries are explained and handed over to the next shift, as necessary.
  • Respond to needs of doctors and nurses during surgery.
  • Collect payments from patients for non-NHS services.
  • Deal with general enquiries and complaints.
  • Filing empty Lloyd George envelopes and New Patient records received from Health Authority.

  • Prescriptions

  • Dealing with requests from repeat prescriptions and prepare prescription for Electronic prescribing.
  • Raising prescriptions as per practice protocols.
  • Dealing with queries relating to repeat prescriptions.

  • General

  • Input and extract information from Practice computer system ensuring accuracy.
  • Always observe health and safety guidelines.
  • General housekeeping (e.g keeping reception and waiting areas tidy).
  • Make refreshments for doctors and other team members, participate in washing up.
  • Any other reasonable duties as necessary.

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Required Skills

· Good knowledge of Microsoft Office systems

· Good keyboard skills

· Excellent telephone manner

· Numerate and Literate

· Excellent communication and interpersonal skills

· Ability to work to tight timescales

· Good communication skills

· Accurate and good attention to detail

Required Qualifications

Maths and English, GCSE Grade 4-9 or equivalent.


Business admin level 3 apprenticeship

· Maths and English to Level 2 required, if not already achieved

· Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

· Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project


To Be confirmed.