Customer Service Practitioner


An exciting opportunity to join the team as a business admin apprentice within the fast-paced Jarrow Optica Eye Clinic. Optica Eye Clinic are looking for someone who has good IT skills, able to work within a team and has a high attention to detail.

Optica Eye Clinic Limited

Wallsend , NE288JR


Per Week

40.00 Hours

Per Week

Role and Responsibilities

  • Answer telephone
  • Deal with telephone enquiries
  • Book appointments for Home Visits
  • Prepare record cards and NHS paperwork
  • Diary Management for Opticians
  • Submit NHS paperwork for payment weekly
  • Check and complete NHS paperwork
  • Enter Home Visit Sales on the computer using Opticabase System
  • Filing
  • Link Spectacles up with orders
  • Organise delivery schedule
  • Type weekly rota for Opticians visit
  • Confirm Home Visit appointments daily by telephone
  • Enter invoices on book-keeping system using Quickbooks

Apply Now

Required Skills

  • Accurate
  • Attention to detail
  • Typing skills
  • IT skills
  • Professionalism
  • Able to hold a conversation
  • Conflict resolution
  • Work as part of a team
  • Using initiative
  • Adhere to sickness policy

Required Qualifications

Maths and English, GCSE at grade 4-9 or equivalent.