Business Administrator Apprenticeship


We are looking to appoint an enthusiastic, hardworking individual to join our team as a Business Administration Apprentice. You will work alongside the school administration team and be the first point of contact for students, parents and visitors at the school. The successful candidate will be expected to work in the school office.

Park View School

South Shields, NE340QA


Per Week

36.50 Hours

Per Week

Role and Responsibilities

•Deal with all telephone queries efficiently and effectively.

•Welcoming students and visitors, ensuring all visitors in school are logged and monitored in accordance with school safeguarding procedures.

•Provide general administrative support including typing, updating records, photocopying, scanning, sorting and delivering post and postage.

•Deal with internal and external post and telephone queries from other organisations.

•Regular stock taking of stationery, school uniforms, first aid supplies and general stock taking duties.

•Support with the school dinner money/free school meal processes.

•Support recruitment processes, e.g., scanning and making telephone calls.

•Undertake any other administration tasks required by the Head Teacher or Administration team.

•Promote and implement the School's equal opportunities policies in all aspects of employment and service delivery.

•Promote and be aware of safeguarding the welfare of children and young people.

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Required Skills


•Able to deal with challenging behaviour from students.

•Assist and field enquiries from concerned parents.

•Ability to deal with conflict.

•Excellent organisational and administration skills.

•Commitment to delivering a high level of customer service.

•Excellent telephone manner.

•High level of IT skills.

Required Qualifications

Maths, English and ICT, GCSE Grade 4-9 or equivalent.


  • Maths and English to Level 2 required, if not already achieved
  • Knowledge, Skills and Behaviour in relation to customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety.
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.

  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project.


Strong progression for the right candidate