Business Administrator


This is a great opportunity for someone who would like to become a medical receptionist and get their foot through the door in the NHS. This is a busy medical receptionist in North Shields, and a brilliant position so do not miss out!

Redburn Park Medical Centre

North Shields , NE296HT


Per Week

37.50 Hours

Per Week

Role and Responsibilities

Responsibilities may include:

  • Respond to routine correspondence and enquiries from a range of clients
  • Covering medical reception
  • Meeting and greeting patients
  • Utilisation of clinical/practice software
  • Archiving and management of patient records/files
  • Publication and coordination of patient correspondence Management of appointments
  • Fielding repeat prescription enquiries via telephone and online
  • Assistance with practice manager as and when required Inputting data onto in-house systems
  • Answering telephones and dealing with customer enquiries with an excellent telephone manner, also answering email enquiries
  • Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
  • Maintain manual and computerised filing systems
  • Dealing with clients face to face and over the phone to manage cases and communicating information correctly
  • Data entry using computerised systems
  • General office duties (faxing, filing, scanning, photocopying etc.)
  • Other roles and responsibilities where appropriate

Apply Now

Required Skills

  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Numerate and Literate
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

Required Qualifications

GCSE Grade 4-9/A*-C or equivalent in maths and English.


  • Level 3 Business administrator Apprenticeship Standard.
  • English and maths to Level 2 required, if not already achieved.
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence.
  • Knowledge, Skills and Behaviour in relation to, customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety.
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent.
  • End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project.