Business Administrator


The successful applicant should be hard working, organised, polite, proactive, honest, reliable and have some computer knowledge. No previous medical experience required as full training will be given.

Whickham Cottage Medical

Newcastle, NE164PD


Per Week

37.00 Hours

Per Week

Role and Responsibilities

You will be split between two departments and complete a secretarial role as well as a prescriptions role during this apprenticeship.

Secretarial role:

· Office duties.

· Arranging hospital appointments.

· Checking and processing emails.

· Dealing with internal tasks daily.

· Typing referrals.

· Adding data/information onto patient's medical records.

· Dealing with patient and hospital enquiries over the telephone.

· Checking referral worklists.

· Dealing with hospital documents coming into the practice.

· Assist with IT projects and issues.

Prescription Role:

· Office duties.

· Answer telephone calls from patients, hospitals, and pharmacies.

· Issue medication.

· Checking and process emails.

· Liaise with pharmacies, GP's.

· Maintain a daily diary.

· Respond promptly and politely to tasks.

· Contacting other practices for information where indicated.

Apply Now

Required Skills

Keyboard and computer skills

• Ability to use own judgement and make decisions

• Excellent communication skills

• Ability to prioritise work

Required Qualifications

Maths, English and ICT, GCSE Grade 4-9 or equivalent


  • Level 3 Business Administration Apprenticeship.
  • Maths & English level 2 if not already achieved.
  • Appts with apprentice, employer & provider, observations of workplace as well as gathering evidence.
  • Undertake self-assessment in last month of apprenticeship. The self-assessment must be submitted to the end point assessor as a source of evidence to prepare for End Point Assessment which will include a showcase portfolio; a project, employer reference & interview about the portfolio and project.


strong progression for the right candidate