Accessibility Statement

Gateshead Council Learning and Skills is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 




Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.




Non-accessible content


The content listed below is non-accessible for the following reasons: 


(a) non-compliance with the accessibility regulations 



  • There is no way to skip repeated content in the page header and navigation. This doesn't meet WCAG success criterion 2.4.1 (Bypass Blocks). 

 

(b) disproportionate burden


Live Chat  



  • At 400% zoom, once expanded the live chat box does not reflow to fit the webpage correctly. This doesn’t meet WCAG success criterion 1.4.10 (Reflow) and isn’t possible to fix without incurring considerable costs to develop a solution that works with our tools and processes. This feature is not required to access any of our services or website content.


Pdf documents



  • PDF documents may not be accessible for several reasons. They may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). 



  • The language of a document may not be able to be programmatically determined (3.1.1 Language of Page). Some pdf forms may not provide error identification or labels or instructions when content requires user input. (3.3.1 Error Identification, 3.3.2 Labels or Instructions, 3.3.3 Error Suggestion). As the document styles, colours and formatting are pre-set they also may not meet WCAG 2.1 success criterion 1.4 (Distinguishable).  


(c) the content is not within the scope of the accessibility regulations


PDFs and other documents



  • Many of our older PDFs and downloadable documents don't meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2. However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.




Preparation of this accessibility statement


This statement was first prepared on 16 June 2021 


This website was last tested on 20 March 2024. We carried out the test. 


We scanned the whole website using third party software. This highlighted where accessibility issues exist and on which pages. The software provides automated testing that adheres to WCAG standards. We reviewed the most visited pages with the Axe accessibility tool and a manual check for common issues. 


We reviewed examples of each template or page type during our test. 


This statement was last reviewed and updated on 19 April 2024.




Feedback and contact information


We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, please use our online feedback form



Contacting us by phone or visiting us in person


Hearing loops (audio induction loops) are available in meeting rooms and at the main reception desk. 

 

If someone requires a service from Gateshead Council and they do not speak English, an interpreter can be provided through the Council's approved provider who will provide high quality interpreting between Council officers and users of Council services. All interpreters are appropriately qualified, and all follow a code of practice that includes the need for confidentiality. The Council officer you are dealing with will arrange this service on your behalf when organising an appointment. 

 

Communication Support is available for people who require a British Sign Language Interpreter, but this needs to be arranged in advance. 

 

Please note it may take some time before the interpreter is available to help you. If you are unable to attend your appointment for whatever reason, please contact the Council officer you are dealing with and advise them in order that your interpreter / communicator can be cancelled. 




Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). 

 

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)