Accessibility Statement

This accessibility statement applies to www.mylearningskills.co.uk only.


Gateshead Council Learning and Skills is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


Technical information about this website's accessibility

Gateshead Council Learning and Skills is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons: 


(a) non-compliance with the accessibility regulations 

  • There is no way to skip repeated content in the page header and navigation. This doesn't meet WCAG success criterion 2.4.1 (Bypass Blocks).


Preparation of this accessibility statement

This statement was first prepared on 16 June 2021 


This website was last tested on 20 March 2024. We carried out the test. 


We scanned the whole website using third party software. This highlighted where accessibility issues exist and on which pages. The software provides automated testing that adheres to WCAG standards. We reviewed the most visited pages with the Axe accessibility tool and a manual check for common issues. 


We reviewed examples of each template or page type during our test. 


This statement was last reviewed and updated on 11th June 2024.


Feedback and contact information


We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, please use our online feedback form. 


Contacting us by phone or visiting us in person


Hearing loops (audio induction loops) are available in meeting rooms and at the main reception desk. 

 

If someone requires a service from Gateshead Council and they do not speak English, an interpreter can be provided through the Council's approved provider who will provide high quality interpreting between Council officers and users of Council services. All interpreters are appropriately qualified, and all follow a code of practice that includes the need for confidentiality. The Council officer you are dealing with will arrange this service on your behalf when organising an appointment. 

 

Communication Support is available for people who require a British Sign Language Interpreter, but this needs to be arranged in advance. 

 

Please note it may take some time before the interpreter is available to help you. If you are unable to attend your appointment for whatever reason, please contact the Council officer you are dealing with and advise them in order that your interpreter / communicator can be cancelled. 


Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). 

 

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)