Medical Administrator Apprenticeship Level 2

The Medical Administrator apprenticeship will take approx. 12 to 15 months to complete in the work place, where you will gain the skills, knowledge and behaviours required to deliver high quality support and services to patients , offering patient advice, guidance and support and problem solving and measuring patient satisfaction.

What is the Programme Content?

• Professional service, customer care and empathy • Effective Communication face-to-face and telephone (including dealing with language barriers or patients with learning disabilities) • Understanding primary care and the role of the medical receptionist care navigator (signposting etc) • Office health and safety • Effectively dealing with patient demand, complaints and managing expectations • Equality, diversity and inclusion • IT skills, emails, Microsoft applications etc • Information Governance (Including SARS, medical records access, confidentiality) • Personal wellbeing to support psychological safety.

Who is it for?

Those who wish to develop quality customer service skills to increase the patient experience.

What prior experience and knowledge do I need?

No prior experience is required. Apprentices without level one or equivalent English and maths will need to achieve these before end point assessment and will also need to take the test for level 2.

What materials or equipment do I need to provide?


What materials or equipment do we provide to you?


How will I be assessed?

Ongoing programme progression will be reviewed with the employer. End Point assessment will include: • Show case portfolio • Practical observation, and • Professional discussion

Is the programme accredited?

The programme is a nationally recognised customer service level two practitioner apprenticeship qualification.

What can I do next?

Business administrator Level three.

Enquire About This Course

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